Dean Barker
President
- Dean has over 24 years of experience in the relocation industry starting in 1986.
- Over the last 17 years has founded and grown Custom Movers Services Inc.into one of the premier third party providers in our industry.
- Responsibilities include Strategic Planning and Management Oversight of CMS.
- Meet Dean Barker
Mark Southerland
Vice President
- Mark joined CMS in 2005
- Mark Southerland credentials include 15 plus years of Business to Business sales experience in addition to starting and managing a Custom Home Building company. Mark has been a key force behind automating CMS’s infrastructure and refining its marketing strategy.
- Responsibilities include account awareness and compliance as well as managing the sales and marketing of CMS.
Dale Mowdy
Operations Manager
- Dale joined CMS in 2009
- Dales moving industry experience started in 1998 and culminated as the director of new agent acquisition for a Nationwide Moving Franchise.
- Dales credentials include over 20 plus years in management with beverage distribution and United Van lines agents in North Eastern Ohio.
- Responsibilities include implementation and oversight of operational procedure, claims oversight and guidelines. Dale has been instrumental in the accountability and procedural process for quality of service within CMS.
Nikki Shapiro
National Accounts Manager
- Nikki Joined CMS in 2011
- She comes to CMS with her Masters of Business Administration in Marketing from the University of Toledo.
- She has over 12 years in business to business account management and sales experience, along with extensive experience in advertising, Non-Profit agency management and regional distribution management for the wine & liquor industry.
- Nikki's responsibilities include National account management, account retention, company image and advertising assistance.
Guy Lambert
National Accounts Manager
- Guy Lambert came to CMS with 22 plus years in account management in the Telecom and Health industries. He has been consistently involved in customer relations and satisfaction.
- Guys responsibilities include account retention and maintenance. Sales support and various Marketing functions. Guy will be attending industry functions while keeping CMS updated and ahead of the latest industry trends.
Keith Yerian
Computer Programming & Network Manager
- Keith Joined CMS in 1996
- Credentials include 30 plus years of experience in programming and network configuration with companies such as Goodyear & Lockheed Martin. CEO of ETC Computers, and works exclusively with CMS as an IT consultant.
- Responsibilities include adapting and maintaining all network configurations to the CMS order management and billing system for all its affiliates.
Christine Hoover
Controller
- Christine joined CMS in 2004
- Credentials include a dual degree in Accounting and Business Administration from Akron University.
- Responsibilities include oversight of all accounting guidelines for affiliates. Responsible for keeping budget guidelines and vendor margins within CMS requirements. Also oversees payables with all CMS vendors.
Steve Potz
Audit Manager
- Steve Joined CMS with an Exstensive background of over 35 years in Accounting.
- Credentials include a Masters degree in econnomics from Indiana University and CPA credentials in Ohio. Steve worked with Ford Motor company for over 30 years as an Audit Manager prior to coming on board with CMS.
- Responsibilities include Payables, Receivables and Invoice auditing procedures to ensure accurate and well functioning accounting systems.
Daniel Pierce
Dispatch
- Daniel joined CMS in 2003 and has worked in both coordinationa and most recently our dispatch department since 2008. She brings a wealth of knowledge and customer service experience to our team.
- Credentials include a Masters degree in Law from Akron University.
- Duties include vendor assignment and customer order dispatch.
Lisa Schutte
VIP Coordination manager
- Lisa joined CMS with an exstensive background in the moving and storage 3rd party industry.
- Her expertise at customer management and meticulous attention to detail have provided the perfect tools to WOW our customers beyond expectations with every service request.
- Responsibilities include VIP team leadership, VIP client customers and process oversight for our VIP coordination team.
Chris Sutherland
Vendor Compliance Manager
- Chris joined CMS in 2007
- Responsibilities include vendor compliance, education, background checks, and rate approvals.
Jenny Barker
Dispatch Manager
- Jenny joined CMS in 2003
- Credentials: Include a bachelor’s degree in Human resources from Akron University as well as the last 5 years in the customer service department at CMS.
- Responsibilities include oversight and management of the dispatch team and system with our dispatch department at CMS.
Rochelle Rose
Customer Service Manager
- Rochelle's Credentials include a 25 year tenure as a small business owner in a floral shop and catering business.
- Responsibilities include distributing and reporting to operations on all VIP and daily service requests within each coordination team.
- News letter distribution
Stephanie Smith
Invoicing manager
- Stephanie Joined CMS in 2001
- Stephanie has been an integral leader in many accounting procedures and policy that CMS incorporates into its everyday business.
- Responsibilities include operational management and compliance enforcement for all accounting and invoicing policy.
Kelly Gohr
Coordination Team Leader
- Kelly came to CMS with over 10 years of customer service experience.
- Responsibilities include customer contact and team leadership for her assigned customer service team.
Brittni Arroyo
Coordination Lead Evenings
- Brittni joined CMS with extensive customer service experience in the retail and accounting industry.
- Responsibilities include evening team leader for customer service department.
Crissy Piazza
Dispatch Team Leader
- Crissy joined CMS in 2003 and worked in our customer service department for 4 years before moving to dispatch.
- Responsibilities include specialty account dispatch and team leadership.
Danyell Fields
Dispatch Team Leader
- Danyell came to CMS as a customer service representative and has worked her way through most customer service positions.
- Responsibilities include dispatch and vendor procurement.
Kori Adamcek
Lead special account invoicing
- Kori came to CMS as a 10 year business owner of a bridal store where managed all day to day operations and coordinated every area of her company.
- Responsibilities include accounting oversight for assigned accounts and margin guideline management.
Jill Zak
Invoicing Associate
- Jill joined CMS in 2006
- Jill attended Akron University and Cleveland state University where she received a degree in personal therapy and nutrition.
- Responsibilities include daily invoicing for specified accounts.
Brendon Broadhurst
Customer service team leader
- Brendon came to CMS as a part time employee while attending Akron University for a degree in Business.
- Responsibilities include daily customer service review for each assigned team and area.
Carrie Connel
Invoicing specialist
- Carries background includes extensive customer service and police dispatch experience.
- Responsibilities include specific rate compliance management and system wide rate compliance for our CMS module.
Mary Bates
Confirmation compliance supervisor
- Mary joined cms with a 15 year history in Vendor coordination for a nationwide security systems company. Marys responsibilities include team support for coordination, vendor confirmation and appointment times.
Dakota Kincer
Systems Programmer
- Dakota joins CMS with a background in Operating systems developement and programming. He has also worked as a consultant with computer software and web developement companies.
- Credentials: currently a student in computer science with Kent State University.
- Duties include systems programming and smart phone software developement.
Sharon Martin-Ringer
Coordinator
- Sharon came to CMS with a background in small business management as the owner of a ladies clothing consignment shop.
- She also worked with the department of homeland security where she supported high level security procedures.
- Her dedication to customer service has proven to be a valuable asset to CMS.
- Responsibilities at CMS are coordination of the order process and the control of service quality on service day.
Katelyn Shaffer
Invoicing Specialist
- Katelyn joined CMS with accounting specific software skills and and a background in customer service as a retail office manager for Go wireless.
- Responsibilities include account specific rate and invoice management, invoice process management and daily invoicing procedure.
Wendy Bush
Invoicing Specialist
- Wendy joined CMS with a 9 year background as a regional service analyst for a large national freight carrier. She has expertise in providing rate quotes and shipment tracking for hundreds of concurrent orders.
- Responsibilities include invoice procedure and daily invoicing protocol.
Brian Havran
Programmer
- Brian Joined CMS with a web developent and programming background for Reiger Engineering and Kent State University.
- Credentials : Student of Computer Science with Kent State University.
- Duties include: Systems developement and smart phone applications developement.
Meagan Humphrey
Coordinator Special Accounts
- Meagan brings a wealth of operational knowledge to CMS with her exstensive background in operational management for a financial services company. She also served as a member of our nations military and attended Maryland University prior to joining CMS.
- Meagan provides customer support and coordination for special account orders and individual customer needs.
Vicki Kolmer
Coordinator
- Vicki joined CMS with a BA in phsycology from Kent State University and also a MBA in business administration from the University of Phoenix. Her prior experience as General Manager of a construction supply company along with the valuble programs she implimented providing increased on time delivery and customer satisfaction have made her a perfect fit for our coordination department.
- Vicki currently provides daily coordination of orders in our coordination department.
Krisitin Komlos
Invoicing Representative
- Kristin is our newest member of CMS and comes to us with a background customer service and adminstrative management for real estate.
- Krisitins duties for CMS involve specific account invoicing and invoice review for proper billing procedure.